Kirsty demonstrated professionalism and impartiality.
It was clear to me that Kirsty’s main priority was working with each party to achieve common ground in order to reach an outcome.
Kirsty was not shy to call a spade a spade and I appreciated this honesty.
The mediation session was challenging and took a number of hours more than what was included in the fee however Kirsty encouraged discussions to continue and eventually an agreement was reached.